FREE SHIPPING ON ORDERS OVER $200
YES, YOUR FAVORITE JEANS ARE BEING MADE RN!

HELP

GENERAL QUESTIONS

YES, MORE ON THE WAY!  SUBSCRIBE TO OUR EMAIL LIST FOR NEW ARRIVAL NOTIFICATIONS.  

YES, REMASTERED BETTER THAN EVER.  KSLIM™ FRANCHISE ➤ K-01, K-02, SWEATS, & TROUSERS

WE ARE NOW SHIPPING TO CANADA. THE REST OF THE WORLD... VERY SOON.

Over $200 | FREE SHIPPING
Under $200 | $5 - $10

YOU WILL HAVE TO CONTACT THE PURCHASER TO RETURN THE ITEM FOR YOU. 

We do not offer gift receipts or Gift Cards.

KREW accepts all major credit cards including:

Visa, MasterCard, American Express and Discover, PayPal.

Payments made via PayPal must come from a verified account with a confirmed shipping address.

Other payment methods are available and vary per region. (Apple Pay, Google Pay, etc.).

Domestic Tax where applicable. We are required to collect sales tax on all orders shipping to: CA

The rate applied to these states may be subject to local tax.Sales tax is not charged on orders shipping to addresses outside of the States listed.

Email us at service@kreworigininal.com within 24-48 hours of delivery with detailed images of the product(s) in question and the packing/invoice slip. 

EVERY ORDER IS SUBJECT TO REVIEW. YOUR ORDER IS ONLY CONFIRMED WHEN WE HAVE EMAILED A SHIPPING CONFIRMATION. PLEASE CHECK YOUR JUNK MAIL.

KREW DISPLAYS REAL TIME-INVENTORY. IF AN ITEM ISN'T ONLINE, UNFORTUNATELY IT IS NO LONGER AVAILABLE. WE HIGHLY ADVISE THAT YOU SUBSCRIBE TO OUR EMAIL LIST FOR NEW ARRIVALS. 

You can stay updated with our latest releases by signing up for our emails, texts, or by following us on Instagram.

Expect a response within 24-72 hours from our Customer Service Team.

KREW orders are shipped from Hollywood, California.

ORDER-RELATED

IF YOU HAVE NOT RECEIVED YOUR ORDER BUT THE ORDER STATUS IS SHOWING AS COMPLETE, THEN PLEASE CONTACT OUR CUSTOMER SERVICE WITH YOUR ORDER NUMBER, AND WE CAN INVESTIGATE THIS FURTHER FOR YOU.

CONTACT CUSTOMER SERVICE TO CANCEL YOUR ORDER. PLEASE NOTE CANCELLATIONS ARE NOT GUARANTEED.

DURING PEAK PERIODS AND ORDERS PLACED OVER THE WEEKEND, CANCELLATIONS MAY NOT BE POSSIBLE. 

DISCLAIMER: THE ABUSE OF CANCELLATIONS THAT ARE DEEMED AS UNUSUAL ACTIVITY MAY LEAD TO FUTURE ORDERS BEING CANCELED.

If your order was canceled we advise you to contact your financial institution to ensure your information is up to date or it was due Stock availability.

CONTACT CUSTOMER SERVICE TO SEE IF IT’S POSSIBLE.  PLEASE NOTE MODIFICATIONS ARE NOT GUARANTEED.

KREW DOES NOT OFFER EXCHANGES. WE ASK THAT YOU RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER.

Allow 48-72 hours for processing. Refunds are only issued during business days.

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.

Once your order is placed we are unable to combine shipments on multiple orders.

TRACKING-RELATED

Orders are processed Monday-Friday (Excluding major holidays) and shipped within 5-7 business days.

Once your order is shipped you will receive an E-mail with your tracking information.

Allow 24-48 business hours for your tracking information to update and to issue an estimated delivery date.

A SHIPPING CONFIRMATION E-MAIL IS SENT ONCE YOUR ORDER HAS SHIPPED. ALLOW 5-7 BUSINESS DAYS. DURING PEAK PERIODS THERE MAY BE SHIPPING DELAYS. IF NOT RECEIVED PLEASE CHECK YOUR JUNK MAIL.

Allow 48 hours after the stated delivery time. If your package has still not been delivered, contact us for assistance at service@kreworiginal.com

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.

RETURNS-RELATED

Please refer to our Returns page

Once received and inspected at our facility, allow 3-5 business days for your refund to process.

ONCE THE PACKAGE HAS BEEN RETURNED TO OUR WAREHOUSE YOUR ORDER WILL BE REFUNDED WITHIN 48 HOURS OF BEING RECEIVED.

For more information, email us at service@kreworiginal.com or visit our Live Chat.

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